INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. We strive to ensure that all product images accurately represent the actual item. However, slight variations in color may occur due to lighting, photography, and differences in screen settings. Rest assured, the design, pattern, and quality of the product will remain consistent with what is shown.

Where can I view my sales receipt?

Once your order is successfully placed, you will receive an order confirmation via email. You can also view your order details and purchase history by logging into your account on our website and visiting the "My Account" section.

How can I return an item?

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 3 days of delivery. To be eligible for a return or exchange, the item must be unused, unwashed, and in its original packaging. Please refer to our Refund & Returns Policy for complete details.

Will you restock items indicated as “out of stock?”

Yes, many of our products are restocked regularly. If an item you love is currently out of stock, please check back later or contact our customer support team for availability updates. Some limited-edition collections may not be restocked once sold out.

Where can I ship my order?

We currently deliver throughout Bangladesh. During checkout, simply enter your delivery address and available shipping options will be displayed. If you have any special delivery requirements, please contact our customer support team before placing your order.

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